To minimise on staff abstraction from the business, the four-hour course is delivered in the showroom or dedicated local training space.
Designed to empower staff and strengthen the retail environment by training all staff that move through the retail space.
Smaller businesses can group together to fill a course (maximum 12 staff).
Reducing staff loss, by providing the skills to identify trauma, its effects and implementing coping mechanisms.
As an independent retailer, security is a fundamentally crucial part of our business. R.L. Austen have used StoneHawk for security training over the last few years and their advice and support has been invaluable. As a result of the training provided by StoneHawk our strength on security has increased considerably. The training has also given a vast amount of confidence and knowledge to all the staff taking part.
StoneHawk recently undertook extensive training with our team in respect of Smash and Grabs. The training was extremely beneficial. Over the two days over 40 staff undertook the training. StoneHawk ensured that this difficult subject was treated in a way that re assured our team that their safety was paramount. The group discussions were very beneficial and prompted a review of some of our procedures. StoneHawk were very professional and talked to our Crime prevention Officer prior to the training. Indeed one of our crime prevention detectives attended one of the sessions. Weir & Sons have no hesitation in recommending StoneHawk to any Jeweller who are concerned as to how staff may be better equipped to deal with smash and grabs.
StoneHawk’s stop smash and grabs training was very professional, clear and concise. Given that Simon has been in the police force for some years prior to starting this company, I think his delivery had a great personal touch as this is clearly something he is very passionate about. I was particularly wanting our two less experienced staff members to pick up some tips and ways of dealing with these difficult situations, and they definitely have.